1. Web User Guide

- When accessing our website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

- We grant a license to use so that you can shop on the web within the set terms and conditions of use.

- It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If we violate any of these, we will cancel your license without notice.

- This website is only used to provide product information, we are not the manufacturer, so the comments displayed on the web are the personal opinions of customers, not ours.

- You must register an account with authentic information about yourself and must update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

- During the registration process, you agree to receive promotional emails from the website. Then, if you don't want to continue receiving mail, you can opt out by clicking the link at the bottom of any promotional email.

2. Accept order and price

- We reserve the right to refuse or cancel your order for any reason at any time. We may ask for more phone numbers and addresses before accepting orders.

- We are committed to providing the most accurate price information to consumers. However, sometimes errors still occur, for example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that's for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid.

 3. Trademarks and Copyrights

- All intellectual property rights (registered or unregistered), information content and all designs, text, graphics, software, images, video, music, audio, translations the software, the source code and the underlying software are all our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.

4. Legal rights

- The terms, conditions and content of this website are governed by the laws of Vietnam and the competent court in Vietnam will resolve any disputes arising from the unauthorized use of this website. .

5. Privacy Policy

- Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. Once you complete the ordering process, you will exit safe mode.

- You must not use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

- All transaction information will be kept confidential but in case of request by law enforcement, we will be forced to provide this information to law enforcement agencies.

6. Change, cancel transactions at the website

In any case, the customer has the right to terminate the transaction if the following measures have been taken:

- Return goods that have been received but have not been used or enjoyed any benefits from such goods (according to the provisions of the return policy).

7. Returns

Most items are returnable for a refund or replacement within 30 days of delivery. Items must be returned in the same conditions that they were shipped. This includes all original packaging, accessories, and documentation. After 30 days, HQSing cannot accept the return, however, most items carry a full manufacturer warranty that cover product defect. 

HQsing must be notified of all shipping damage within 24 hours of delivery to be eligible for a return or replacement. Photos may be requested for damaged items prior to the RMA Approval.

Items that are not returned in the condition they were delivered are subject to a 15% restocking fee. Items returned for discretionary reasons (i.e. buyer's remorse, wrong item purchased, the product didn’t work for customer’s needs, etc.) may also be subject to a restocking fee of up to 15%. HQSing reserves the right to deduct the cost of shipping from the refund. Items that do not have the original packaging cannot be accepted for return.

• Software
• Items returned in a different condition than they were delivered (missing contents, accessories, documentation, and/or damaged packaging) 
• Items that are considered for “personal use” (headphones, in-ear monitors, instrument mouthpieces, harmonicas, etc.) 
• Special Orders 
• Discontinued products 
• Close-out sales. 

We strongly recommend that you check your order after receiving it to be sure that it is in proper working order.

Please contact us at the email or phone number below with your order number and a description of the issue at hand for a Return Merchandise Authorization. HQSing will not be held responsible for returns or shipments sent without an RMA number or HQsing shipping label.

📧 support@hqsing.com

📞 (678) 884-8888