• The majority of our items can be returned for a refund or replacement within 30 days of delivery, provided they are in the same condition as when they were shipped, including all original packaging, accessories, and documentation. If it's been more than 30 days, HQSing is unable to process the return, but rest assured, most items come with a comprehensive manufacturer's warranty that covers any product defects.
• To be eligible for a return or replacement due to shipping damage, it is essential to notify HQsing within 24 hours of delivery. We may also request photos of the damaged items before granting the Return Merchandise Authorization (RMA).
• Items returned in a condition different from their original delivery state may incur a 15% restocking fee. Additionally, items returned for discretionary reasons, such as buyer's remorse or incorrect purchases, may also be subject to a restocking fee of up to 15%. HQSing retains the right to deduct the shipping costs from the refund. Please note that items lacking their original packaging cannot be accepted for return.
• Kindly be aware that if you cancel an order or request a refund through a credit card transaction, a transaction fee will apply. It's important to emphasize that this fee was initially part of the transaction, but the refunded amount will not include this fee. We greatly value your understanding, and if you have any inquiries, please feel free to reach out to our dedicated customer support team. We sincerely thank you for choosing our services.

• Software
• Items returned in a different condition than they were delivered (missing contents, accessories, documentation, and/or damaged packaging) 
• Items that are considered for “personal use” (headphones, in-ear monitors, instrument mouthpieces, harmonicas, etc.) 
• Special Orders 
• Discontinued products 
• Close-out sales. 

We strongly recommend that you check your order after receiving it to be sure that it is in proper working order.

Please contact us at the email or phone number below with your order number and a description of the issue at hand for a Return Merchandise Authorization. HQSing will not be held responsible for returns or shipments sent without an RMA number or HQsing shipping label.

📧 support@hqsing.com

📞 (678) 884-8888